Terms of service
These Terms of Service apply when you book or purchase cleaning services from PoshJanner through our website, by telephone, email or any other agreed method.
By booking a service with us, you agree to these terms.
Nothing in these terms affects your statutory rights as a consumer.
1. About PoshJanner
PoshJanner provides professional reach window cleaning and exterior cleaning services across Plymouth & South Hams.
Our services include regular and one-off window cleaning, roofline cleaning, gutter clearance, solar panel cleaning and other exterior cleaning services that may be offered from time to time.
Contact PoshJanner
Telephone/Text: 07984 836361
Email: clean@poshjanner.co.uk
2. Window Cleaning
Unless otherwise stated, a PoshJanner window clean includes the accessible exterior:
- Window glass
- Window frames
- Window sills
- External doors included within the booked property allowance
We primarily use a professional pure-water reach cleaning system.
Cleaning will normally be carried out from ground level wherever reasonably possible.
3. Janner Standard
Janner Standard is intended for properties with up to 20 windows & doors.
Current options are:
Every 4 weeks — £16 per clean
Every 8 weeks — £20 per clean
Every 12 weeks — £23 per clean
One-off clean — £25
Prices apply subject to the property being suitable for the plan selected and reasonable access being available.
4. Janner Prestige
Janner Prestige is intended for larger properties with up to 30 windows & doors.
Current options are:
Every 4 weeks — £25 per clean
Every 8 weeks — £30 per clean
Every 12 weeks — £40 per clean
One-off clean — £50
If a property is materially larger or more complex than the plan selected, we will discuss this with you before carrying out work at a different price.
5. What Counts as a Window or Door?
For the purposes of selecting a cleaning plan, PoshJanner may assess the size, number, design and accessibility of windows and doors at a property.
Large glazed areas, conservatories, rooflights, glass roofs, extensive bifold doors or other unusually large or complex glazing may require an individual quotation rather than being treated as a standard window or door.
If you're unsure which plan applies to your property, please contact us before booking.
6. Regular Cleaning Schedules
Customers can choose regular cleaning approximately every 4, 8 or 12 weeks.
These frequencies are cleaning-round intervals rather than guaranteed appointments on exactly the same calendar date or day of the week.
Your actual cleaning date may vary because of:
- Weather
- Bank holidays
- Access
- Staff availability
- Traffic
- Operational changes
- Safety considerations
- Other circumstances outside our reasonable control
We will make reasonable efforts to keep your property as close as practicable to its normal cleaning cycle.
7. Your First Clean
First cleans can take longer than maintenance cleans because accumulated dirt, algae, cobwebs and other deposits may need additional attention.
Where a property requires substantially more work than would reasonably be expected from a normal maintenance clean, we may discuss any additional work or charge with you before proceeding.
Normal window cleaning does not include specialist removal of substances such as paint, cement, render, silicone, adhesive, severe mineral deposits or permanent staining unless specifically agreed.
8. Access
You are responsible for ensuring that we have reasonable access to all areas included in your booking.
If access to the rear or side of your property requires a gate to be unlocked, please ensure that it is accessible when we're due to clean.
Please tell us about:
- Locked gates
- Pets
- Restricted access
- Building work
- Hazards
- Fragile items
- Anything else that could affect our ability to clean safely
We will not climb over locked gates, fences or other unsuitable obstacles to gain access.
If part of the property cannot be safely accessed, we may clean the accessible areas only.
9. Pets
Please ensure that dogs and other animals are safely controlled while we are working at your property.
Customers are responsible for informing us about any animal that may present an access or safety concern.
10. Weather
Our pure-water cleaning system means that window cleaning can often be carried out during light rain.
We may postpone or rearrange cleaning during weather conditions that we consider unsafe or unsuitable, including high winds, storms, severe rain, snow or ice.
If we postpone a clean because of weather, we will aim to complete it as soon as reasonably practicable.
11. Roofline Cleaning
Our Complete Roofline Clean includes exterior cleaning of accessible:
- Gutters
- Fascias
- Soffits
- Downpipes
Prices start from £100 plus the normal window-cleaning price.
As a guide, the £100 starting price is intended for a typical three-bedroom semi-detached property with straightforward access.
A typical property may take approximately 90 minutes, although this is an estimate rather than a guaranteed completion time.
Larger properties, difficult access or heavily soiled rooflines may cost more.
Where this applies, we will agree the price with you before carrying out additional chargeable work.
12. Internal Gutter Clearance
Internal gutter clearance is not included in the standard Complete Roofline Clean unless specifically booked.
Internal gutter clearance starts from £50 and involves removing accessible leaves, moss and other debris from inside the guttering.
The final price may depend upon the size of the property, amount of debris and accessibility.
13. Solar Panel Cleaning
Solar panel cleaning costs £20 for up to 8 panels when booked alongside another PoshJanner service.
Additional panels cost £3 each.
Solar panels will only be cleaned where we consider that they can be reached and cleaned safely using our equipment.
We reserve the right to decline solar panel cleaning where safe access is not reasonably possible.
Solar panel cleaning is intended to remove accessible surface dirt and deposits. We do not guarantee any particular increase in electricity generation or financial return following cleaning.
14. Property Surveys
We may carry out or provide a property survey in connection with your cleaning service.
This may identify additional exterior cleaning or maintenance that you may wish to consider.
Any recommendations are provided for information and do not require you to purchase additional services from PoshJanner.
Where appropriate, photographs may be taken to record the condition of exterior areas or explain a recommendation.
15. Prices
Prices displayed on our website are based on the service and property criteria described.
We reserve the right to correct genuine pricing errors.
If the property or work required is materially different from the information supplied when booking, we may provide a revised quotation.
We will not carry out additional chargeable work without informing you of the revised price.
16. Payment
You agree to pay the price applicable to the cleaning service you have booked.
The available payment method will be shown during booking or communicated to you.
Where payment is taken after completion, payment becomes due following completion of the agreed service.
Payments made through our website may be processed by Shopify and its payment providers.
17. Regular Plans and Cancellation
Regular cleaning plans are intended to provide ongoing cleaning at the selected frequency.
Unless expressly stated otherwise at the time of booking, you are not entering into a fixed long-term contract.
You may ask us to stop future regular cleans by contacting us.
You remain responsible for paying for services already completed.
Where a clean is already underway or has been completed before we receive your cancellation, the normal charge remains payable.
18. Cancelling or Rearranging an Appointment
If you need to cancel or rearrange a clean, please contact us as soon as reasonably possible.
Telephone/Text: 07984 836361
Email: clean@poshjanner.co.uk
We will make reasonable efforts to accommodate requests to change a booking.
19. Distance and Online Bookings
If you are a consumer booking online, by telephone or by another distance method, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For certain service contracts, a 14-day cancellation period may apply.
If you expressly ask us to begin providing the service during that cancellation period, you may be required to pay for services provided before you cancel.
Where a service is fully performed during the cancellation period following your express request and the relevant legal requirements have been satisfied, your right to cancel may end once the service has been fully performed.
Nothing in these terms is intended to remove rights given to you by law.
20. Quality of Service
We aim to provide our services with reasonable care and skill.
If you believe we've missed an area included in your booking or there is a problem with the standard of the clean, please contact us as soon as reasonably possible.
Where appropriate, we may ask you to provide photographs.
If we agree that an included area requires further attention, we will normally offer to return and rectify the issue at no additional charge.
Nothing in these terms affects your statutory rights.
21. Existing Damage and Permanent Marks
We are not responsible for pre-existing defects or damage to a property.
Examples may include:
- Failed window seals
- Scratched glass
- Loose or damaged frames
- Damaged seals
- Cracked glass
- Loose guttering
- Damaged fascias or soffits
- Defective downpipes
- Loose render
- Deteriorated paintwork
- Damaged solar panels
- Existing leaks
Cleaning may reveal defects, staining or damage that were previously obscured by dirt.
We will take reasonable care while providing our services.
22. Safety
The safety of our customers, members of the public and anyone carrying out work on behalf of PoshJanner comes first.
We may refuse, stop or postpone work if we reasonably consider conditions unsafe.
This includes situations involving unsafe access, severe weather, unstable surfaces, electrical hazards, aggressive animals or other significant risks.
23. Customer Property
Please move fragile or valuable items away from areas being cleaned where reasonably possible.
This may include garden ornaments, open windows, washing, furniture or other items positioned immediately beneath or adjacent to the working area.
We will take reasonable care when working at your property.
24. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control, subject always to your statutory rights.
25. Photographs and Marketing
We may take photographs where reasonably necessary for quotations, surveys, recording work or dealing with a customer query.
We will obtain appropriate permission where required before using identifiable photographs of a customer's property for advertising, promotional purposes or social media.
26. Communications
By booking a regular service, you agree that we may contact you where reasonably necessary to manage that service.
This may include communications about:
- Upcoming cleans
- Access
- Weather delays
- Completed cleans
- Payments
- Changes to your cleaning schedule
Service communications are different from optional promotional marketing.
Our handling of personal information is explained in our Privacy Policy.
27. Changes to Regular Cleaning Prices
We may change our prices from time to time.
Where we change the price of an existing regular cleaning plan, we will notify affected customers before the new price applies.
If you do not wish to continue at the new price, you may cancel future cleans.
28. Ending a Service
You may cancel future regular cleaning in accordance with these terms.
PoshJanner may also stop providing an ongoing service where reasonably necessary, including where:
- Payments repeatedly remain unpaid
- Safe access cannot be provided
- A customer repeatedly prevents us from completing booked work
- There is abusive, threatening or inappropriate behaviour
- Continuing the service would create an unreasonable safety risk
Where reasonably practicable, we will tell you that the service is being ended.
29. Consumer Rights
Nothing in these Terms of Service affects rights that you have under applicable UK consumer law.
This includes rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
30. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, prices, business practices or legal requirements.
The latest version will be published on our website.
31. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, you will retain any rights you have under applicable consumer law concerning where legal proceedings may be brought.
32. Contact Us
If you have a question about these terms or your cleaning service, contact:
PoshJanner
Flat 7, 40 Aquila Drive
Sherford
Plymouth
PL9 8GW
United Kingdom
Call or text: 07984 836361
Email: clean@poshjanner.co.uk
Cleaner Homes. Brighter Plymouth & South Hams.