Cancellation policy

This Purchase Options Cancellation Policy applies to recurring cleaning plans and subscription services purchased from PoshJanner.

Our regular cleaning plans are designed to make keeping your windows clean simple and flexible.

You can cancel your subscription at any time. There is no fixed minimum-term contract.

Nothing in this policy affects your statutory rights as a consumer.

1. Regular Cleaning Plans

PoshJanner offers recurring window cleaning through our Janner Standard and Janner Prestige cleaning plans.

Depending on the plan selected, customers can choose to have their property cleaned approximately:

Every 4 weeks
Every 8 weeks
Every 12 weeks

The price and frequency applicable to your plan will be shown when you make your purchase.

2. Cancel Your Subscription at Any Time

You may cancel your recurring PoshJanner cleaning subscription at any time.

Unless expressly stated otherwise when you purchase a service, there is:

No minimum term
No long-term contract
No cancellation fee

Cancelling your subscription stops future cleaning services under that subscription.

3. How to Cancel

You can cancel your subscription using your online customer account where this facility is available.

Alternatively, contact PoshJanner:

Call or text: 07984 836361
Email: clean@poshjanner.co.uk

You can also contact us through the Contact Us page on our website.

Please provide enough information for us to identify your account, such as your name, property address or email address.

4. Cancelling Before Your Next Clean

You can cancel your subscription before your next cleaning service takes place.

Once your cancellation has been processed, we will remove future cleans associated with that subscription from our cleaning schedule.

We recommend cancelling as soon as you know that you no longer require the service.

5. Cleaning Already Completed

Cancelling your subscription only stops future cleaning services.

If PoshJanner has already completed a cleaning service before your cancellation is received or processed, payment for that completed service remains due.

Cancelling your subscription does not automatically entitle you to a refund for cleaning that has already been properly completed.

This does not affect any statutory rights you may have where a service has not been provided with reasonable care and skill.

6. Changing Your Cleaning Frequency

You do not necessarily need to cancel your subscription if you simply want your windows cleaned more or less frequently.

Subject to the cleaning options available for your property, you may be able to change between:

4-weekly cleaning
8-weekly cleaning
12-weekly cleaning

Changing your cleaning frequency may change the price you pay per clean.

7. Changing Your Cleaning Plan

If your property or requirements change, you may be able to move between Janner Standard and Janner Prestige.

Any change in price will be explained before the new plan takes effect.

If your property no longer meets the criteria for your existing plan, we may contact you to discuss the appropriate cleaning plan and price.

8. Pausing a Subscription

Where available, we may agree to temporarily pause your regular cleaning service rather than cancel it completely.

Please contact us if you're moving home, going away for an extended period, having building work carried out or have another reason for temporarily stopping your cleans.

Any pause is subject to agreement and availability on our cleaning round.

9. Cleaning Frequencies and Dates

A 4, 8 or 12-week subscription refers to the approximate frequency at which your property is added to our cleaning round.

It does not guarantee that your property will be cleaned on exactly the same date or day of the week each cycle.

Cleaning schedules can be affected by weather, access, bank holidays, safety considerations and other operational circumstances.

We will make reasonable efforts to keep your cleaning schedule as close as practicable to your selected frequency.

10. Weather Delays

Our pure-water reach system allows us to clean in many weather conditions, including light rain.

However, we may postpone cleaning where weather conditions are unsafe or unsuitable.

A weather-related postponement does not cancel your subscription.

Where a clean is postponed, we will aim to rearrange it as soon as reasonably practicable.

11. Access to Your Property

You are responsible for providing reasonable access to the areas included in your cleaning service.

If access is required through a gate, please ensure it is unlocked or that suitable arrangements have been made.

If we're unable to complete some or all of a scheduled clean because access is unavailable, please contact us to discuss the circumstances.

12. Payment After Cancellation

Once your subscription has been successfully cancelled, you will not be charged for future cleaning services that are not provided under that cancelled subscription.

Any outstanding amount relating to a cleaning service already completed remains payable.

If a payment is taken incorrectly after a valid cancellation, please contact us so we can investigate and, where appropriate, arrange a refund.

13. Refunds

Cancelling a subscription does not automatically create a right to a refund for a service that has already been properly completed.

Where a refund is due, we will normally return the payment using the original payment method where reasonably possible.

For further information, please see our Cancellations & Refunds Policy.

14. Online and Distance Purchase Rights

Customers purchasing services online, by telephone or through another distance method may have additional cancellation rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For certain service contracts, a statutory cancellation period may apply.

Where you expressly request that a cleaning service begins during an applicable cancellation period, your rights may be affected once the service has begun or been fully performed.

Nothing in this policy is intended to exclude, restrict or replace rights that you have under applicable consumer law.

15. PoshJanner Cancelling a Subscription

In some circumstances, PoshJanner may need to cancel an ongoing cleaning subscription.

This could include circumstances where:

Your property is outside our service area
Safe or reasonable access cannot be provided
The property is unsuitable for the cleaning plan purchased
Payments remain outstanding
Providing the service would present an unreasonable safety risk
There is abusive, threatening or inappropriate behaviour towards anyone working on behalf of PoshJanner
We are no longer able to provide the service in your area

Where reasonably practicable, we will contact you if we need to end your regular cleaning service.

You will not be charged for future services that are not provided following cancellation by PoshJanner.

16. Moving Home

Your cleaning subscription relates to the property for which it was originally purchased.

If you move home, please contact us.

If your new property is within our service area, we can assess whether your existing cleaning plan can be transferred or whether a different plan or price is appropriate.

17. Changes to Prices

We may change the prices of our recurring cleaning plans from time to time.

If the price of your existing regular cleaning service changes, we will notify you before the new price applies.

If you do not wish to continue at the new price, you may cancel your subscription at any time.

18. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time to reflect changes to our services, booking arrangements or legal requirements.

The latest version will be published on our website.

Changes will not remove any statutory rights you have as a consumer.

19. Contact PoshJanner

If you want to cancel or change your subscription, or have a question about your regular cleaning plan, please contact:

PoshJanner
Flat 7, 40 Aquila Drive
Sherford
Plymouth
PL9 8GW
United Kingdom

Call or text: 07984 836361
Email: clean@poshjanner.co.uk

Cleaner Homes. Brighter Plymouth & South Hams.