Service Area & Appointment Policy

Last updated: 5 September 2026

No Physical Shipping

PoshJanner provides professional window and exterior cleaning services. We do not normally ship physical products to customers.

When you place an order through our website, you are booking a cleaning service to be carried out at the property address you provide.

Therefore, no delivery or shipping charge applies unless specifically stated when you place your order.

Where We Operate

PoshJanner provides cleaning services across Plymouth & South Hams and surrounding areas.

Our service areas include:

• Plymouth
• Plymstock
• Plympton
• Sherford
• Wembury
• Brixton
• Yealmpton
• Newton Ferrers
• Noss Mayo
• Heybrook Bay
• Ivybridge
• Surrounding areas

If you're unsure whether we cover your postcode, please contact us before booking.

Call or text: 07984 836361
Email: clean@poshjanner.co.uk

Booking Your First Clean

After you book a cleaning service, we will arrange for your property to be added to our cleaning schedule.

Where a specific appointment date has not been agreed during booking, we will contact you regarding your first clean.

Regular customers will then be added to the appropriate PoshJanner cleaning round.

Regular Cleaning Rounds

Janner Standard and Janner Prestige customers can choose a regular cleaning frequency of approximately:

Every 4 weeks
Every 8 weeks
Every 12 weeks

These are cleaning-round frequencies rather than guaranteed appointments on exactly the same date or day of the week.

We will aim to keep your property as close as reasonably possible to its normal cleaning cycle.

One-Off Cleans

One-off cleans will be scheduled according to availability.

Where possible, we will provide or confirm an expected cleaning date after your booking has been received.

Roofline & Solar Panel Cleaning

Complete Roofline Cleaning, Internal Gutter Clearance and Solar Panel Cleaning may require a specific appointment or additional assessment before work is carried out.

Where necessary, we will contact you after booking to confirm access, property details, price or an appropriate cleaning date.

Weather

As an outdoor cleaning business, our schedule can be affected by weather.

Our pure-water reach system allows us to clean windows in many weather conditions, including light rain.

However, we may delay or rearrange work where conditions are unsafe or unsuitable, including:

• High winds
• Storms
• Severe rain
• Snow
• Ice
• Other unsafe conditions

If we need to postpone your clean because of weather, you do not need to make another booking. We will aim to rearrange the clean as soon as reasonably practicable.

Access to Your Property

Please ensure that we can safely access the areas included in your booking.

If we need access through a side or rear gate, please ensure that it is unlocked or that suitable access has been arranged.

Please let us know about:

• Locked gates
• Dogs or other pets
• Restricted access
• Building work
• Hazards
• Anything else that could prevent us from reaching your windows or other areas being cleaned

You can send access information to us by telephone, text or email.

Missed or Inaccessible Areas

If we cannot access part of your property when we arrive, we may be unable to clean that area.

We will not climb over locked gates, fences or other unsuitable obstacles to gain access.

If this happens, please contact us and we will discuss the available options.

Cleaning Times

Any arrival or completion times we provide are estimates unless we have expressly agreed a specific appointment.

Window cleaning rounds can be affected by weather, traffic, access and the amount of work required at earlier properties.

Questions About Your Booking

If you need to tell us about access, change a booking or ask when your property is due to be cleaned, please contact us:

PoshJanner
Flat 7, 40 Aquila Drive
Sherford
Plymouth
PL9 8GW
United Kingdom

Call or text: 07984 836361
Email: clean@poshjanner.co.uk

Cleaner Homes. Brighter Plymouth & South Hams.